Privacy Policy

Last updated: September 1, 2026

Moo & Company ("we," "us," or "our") operates themooandcompany.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have, including when you contact us by chat, email, or text message.

Information We Collect

We collect information you provide directly to us, including:

- Contact details — name, email address, and phone number, when you place an order, use our chat widget, sign up for updates, or otherwise reach out to us.

- Order details — delivery address, order preferences, and special instructions for arrangements or cards.

- Payment information — when you check out or pay an invoice, payment is processed securely by our payment providers (Square and/or Stripe). We do not store your full card number on our servers.

- Chat conversations — messages you send through our website chat widget, so we can respond to your questions or order requests.

- Communications — records of emails and text messages exchanged with us.

How We Use Your Information

- To process and fulfill your orders, including sending invoices and payment links

- To communicate with you about your order, delivery, or an inquiry you've made

- To respond to messages sent through our chat widget

- To send you appointment or order reminders, receipts, and, if you've opted in, promotional updates

- To improve our website, products, and customer experience

Text Messaging (SMS)

If you provide your phone number or opt in to text messages, you may receive SMS communications from Moo & Company related to order updates, invoices, payment links, and appointment reminders.

- Message frequency varies based on your interactions with us.

- Message and data rates may apply.

- Reply STOP at any time to opt out of text messages.

- Reply HELP for assistance.

- We do not sell or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

Email Communications

We may email you regarding your order, receipts, or account. If you've opted in to promotional emails, you can unsubscribe at any time using the link at the bottom of any marketing email.

Payment Processing

Payments made through the Site or via invoice/payment links are processed by Square and/or Stripe. These providers have their own privacy policies governing how they handle your payment information. We never see or store your full card number.

Chat Widget

Our website uses a chat widget to help answer questions and take order requests in real time. Information shared through chat (such as your name, contact details, and message content) is stored so we can follow up with you and improve our customer service.

Cookies and Analytics

Our Site may use cookies and similar technologies to understand how visitors use the Site and to improve your browsing experience. You can control cookies through your browser settings.

Sharing Your Information

We do not sell, rent, or share your personal information with anyone.

Data Retention

We retain your information for as long as needed to fulfill orders, respond to inquiries, meet legal obligations, and maintain business records.

Your Choices

- Opt out of text messages by replying STOP

- Unsubscribe from marketing emails via the link in any email

- Contact us to request access to, correction of, or deletion of your personal information

Children's Privacy

Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from individuals under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Moo & Company

Email: Email Moo and Company
Phone: 423-402-0168